Company Overview

Unite and Grow is an IT administration "insourcing" company for small and medium-sized businesses (SMBs) in Tokyo.
Main clients are organizations of 50-500 employees.

We help SMBs' IT operation, management and strategy. We don't sell computer products; our staff will just visit clients' IT organizations, and provide human service from a corporate internal view.

We are expanding our client membership through the development of the appropriate operations and friendly support of our engineers, as well as a comprehensive support service based on our customer database, and in turn, through the pursuit of customer satisfaction.

Company Name Unite and Grow Inc.
Main Office Shin-Ochanomizu Bldg.3F
4-3 Kanda-Surugadai Chiyoda-ku, Tokyo 101-0062, Japan
Telephone: (+81) 3-5577-2092
Fax: (+81) 3-6866-4502
Capital Fund 100,000,000yen
Date Founded 23 February 2005
Business Concept IT administration "insourcing" service for SMBs, and venture/growth companies
Services Provided Telephone IT Consulting, Onsite Troubleshooting
Regular Visits by Fulltime Engineers, Periodical Visit Service
Remote Operations Monitoring Service
IT Consulting
IT Literacy Training, Seminars for Management
On-line Q&A Community "Syszo" ( http://syszo.com )
Board Members Kiichiro Suda [ President & CEO ]
Yoichi Takai [ Director ]
Mieko Oka [ Director ]
Akifumi Doi [ Outside Director ]
Stock holders Unite and Grow Directors
Yokogawa Rental & Lease Corporation
NORK RESEARCH Inc.
OKWave Inc.
Nissay Capital Co.,Ltd.

Unite and Grow Inc. Management

President & CEO: Kiichiro Suda
Unite and Grow's President & CEO Kiichiro Suda is an entrepreneur born in 1966. After studying at Waseda University in Tokyo, he acquired hands-on knowledge about marketing and business development through several employments. In 1997, he set up Q&A Corporation independently. He was CEO/COO until 2004. Now Q&A Corporation has grown to become one of Japan's leading companies providing representative services of technical support (Phone/Email/On-Site) for individuals. The annual sales during his 8-year tenure was 4 billion yen, and in 2010 they recorded 10 billion yen. He founded Unite and Grow, Inc in 2005. Now he is concentrating on his second business.

Story of Unite and Grow

The concept to support the IT sections of SMBs has been both meaningful & productive to us. And although our intentions are sincere, as a business it is difficult. This is a common understanding in the Japanese IT industry. But Unite and Grow is overturning this concept.

Unite and Grow's president Mr. Suda was the founder of another company which had more than 300 employees and stable sales. In 2001, he challenged a new project in "IT support for small companies", but the project was not successful. Half a year later he withdrew from that business. However, he reached the conclusion that "If one founds a company made completely from scratch you need committed staff and a president has to concentrate on his responsibilities 100%. Otherwise you do not hope to stand any chance". With this in mind, Unite and Grow was established in 2005.

There were a lot of difficulties to be had:

  1. Various IT requirements needed to be considered:

    Required technology and strategy differ depending upon enterprise.

  2. Limited Sales:

    The sales per company is limited. Business processes ought to be trimmed.

  3. Problem of credit:

    When a company wants an emergency help, we cannot spend time for credit investigation.

  4. The necessity of going to actual locations:

    Because most everyday staff go to their actual clients place of business, sometimes this can become a disjointed affair.

  5. Too many choices:

    If you know a lot about recommended products and outsourcing companies, it would be helpful to be able to choose at least one of them. However in truth, there are really too many to choose from.

  6. Multi talented needs:

    In all intent & purpose, the smaller the company the wider the range of talent its staff has to be able to possess.

  7. The Japanese employment custom:

    In the first place, there are not that many people who have excellent abilities in the "career change market"

Unite and Grow spent 5 years solving these above-mentioned problems.

We decided to setup a "point system service" method as a pricing system. We hold one rule book ? starting with:
"The Price to customers is payable in advance"
"Prices are kept in the form of Points"
"Points are deducted according to how much work our staff achieves"
"Acquiring individual appraisal ranking for each staff members based on their work output"
"Staff members share the workload even if it's just a small thing"
"Engineers make estimates of how much work is involved for each project"
"Engineers are periodically alternated between projects".

Many difficulties were solved by raising this system.

In the spring of 2010, Unite and Grow acquired 160 registered clients and more than 1,000 prospective clients. The full workforce of 50 staff here at Unite and Grow are working flat out. It has reached the point where we are breaking-even steadily. This year shall be the year that we prove that we can take our philosophy and turn it into reality by planning further development with the expansion of three networks:

  1. Establishment of the acknowledgment of an employee network (as professionals)
  2. Network of heads of information system departments (interchange personnel and share information)
  3. Network of recommended outsourcing companies (pigeonhole and evaluate the 100~200 companies)
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